Question 1

How do I place an order?

Accepted Answer

Find your medicine, choose the strength and pack size, and add it to your cart. At checkout, sign in, add your delivery and medical details, upload your prescription and choose how to pay. See our step-by-step guide.

Question 2

Do I need an account to order?

Accepted Answer

Yes. Prescription orders are linked to your account so you can track them and our pharmacists can contact you. Creating an account takes a minute — you just verify your email with a 6-digit code. Create an account.

Question 3

How do I track my order?

Accepted Answer

Sign in and open My account. Each order shows its status, payment and tracking number once shipped. We also email you whenever the status changes.

Question 4

Can I change or cancel my order?

Accepted Answer

Please contact us as soon as possible with your order number and our team will help you.

Question 5

Do I need a prescription?

Accepted Answer

Yes. Prescription medications are processed only after receipt and verification of a valid prescription.

Question 6

How do I upload my prescription?

Accepted Answer

You upload it during checkout. We accept a clear photo or scan as PDF, JPG or PNG, up to 10 MB. Make sure the patient name, medicine and prescriber details are readable.

Question 7

What happens after I upload my prescription?

Accepted Answer

A licensed pharmacist reviews your prescription and medical profile. Once approved, your order is confirmed, prepared and shipped.

Question 8

What if my prescription is rejected?

Accepted Answer

Our pharmacist leaves a note explaining why, visible on your order page, and our team will contact you. You can then provide an updated prescription.

Question 9

How can I contact a pharmacist?

Accepted Answer

Customers with placed orders can request consultation with a licensed pharmacist through phone or email support channels. See our contact page.

Question 10

Which payment methods can I use?

Accepted Answer

Available payment options — such as cash on delivery or secure online card payment — are shown at checkout before you place your order.

Question 11

How much is shipping?

Accepted Answer

Shipping costs, if any, are shown in your order summary at checkout before you place your order.

Question 12

Where can medications be dispensed from?

Accepted Answer

Potential dispensing countries/regions for this site include Canada, United Kingdom, United States and India (selected products). Final dispensing location is shown before order placement.

Question 13

I forgot my password. What should I do?

Accepted Answer

Use Forgot password. We'll email you a 6-digit code so you can choose a new password.

Question 14

Is my information private?

Accepted Answer

Yes. Your prescription and medical details are stored securely, are only accessible to our pharmacy team, and are never included in emails. See our privacy policy.

Question 15

Which policies should I review?

Accepted Answer

Please review our Privacy Policy and Compliance page before checkout.

Frequently asked questions

Ordering

Prescriptions

Payment & delivery

Account & privacy

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