Eligible refunds
Your order is cancelled before it is dispatched (see our Cancellation policy).
Your prescription could not be approved and the order was not dispensed.
An approved return under our Return policy — wrong, damaged or expired items.
Your parcel was confirmed lost in transit.
How refunds are paid
Online payments are refunded to the original card or payment method.
Cash on delivery orders are refunded by bank transfer or another method we agree with you.
Refunds are issued within 5–10 business days of approval. Your bank may take a few extra days to show the amount.
Partial refunds
If only part of an order is affected, we refund the affected items and any related shipping charge.
Questions
Contact us with your order number and we will check the status of your refund.